Warranty
Our primary focus at The Well Dressed Window is to provide you with a luxury product and precise installation services. If you notice a problem with your products or installation, please let us know. We believe in taking ownership and will repair and make it right to the best of our ability.
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Repair Request
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My new Hunter Douglas window treatments were just installed, how do I complete my warranty registration?
I think my window treatments were installed incorrectly, can you help?
I have a product that needs repair, how do I schedule service?
What if I don’t like my new window treatments?
- To complete your warranty registration online, visit the Hunter Douglas Warranty Registration page found here.
- If you received a warranty registration card with your shipment, you can also text a snapshot of the image to the following number: 71403
- Or you can click here to register Hunter Douglas products online. Simply enter the code shown under the camera icon. If you have any issues entering your code, select “Use your model number or product name” at the bottom of the screen to manually enter your information.
- Our team will fix it! In the rare event that your product was measured incorrectly, we will replace it at no charge. If there was a mistake made during installation, we will also reinstall it for no extra charge. Mistakes happen, but it’s our promise to make it right.
- Contact us as soon as possible. The Well Dressed window offers free in-home service for the first year after the date of purchase. After that, a $150 trip fee is required for a service for up to two shades. Each additional shade is $25 each.
- Our team may request photos and/or videos of the product issue prior to arrival to ensure proper diagnosis. Additional costs will incur if more than one visit is required.
- Shades that were improperly diagnosed prior to arrival, or that were originally purchased through a different vendor, may incur additional costs if additional technician visits are required.
- Additional costs apply for windows located 12’ or higher or are greater than 8’ wide. Temporary shades can be supplied for an additional cost if a shade needs to be taken down for repair and you have privacy concerns during that time.
- Hunter Douglas's Limited Lifetime Warranty and shades outside of the expressed warranty are subject to charge.
- Although TWDW does not offer credits or refunds for custom window treatments, to ensure your satisfaction, our team will offer replacement products for 50% off. This offer is only valid for 7 days after installation and replacement products musAlthough TWDW does not offer credits or refunds for custom window treatments, to ensure your satisfaction, our team will offer replacement products for 50% off. This offer is only valid for 7 days after installation and replacement products must be purchased through TWDW.
- Right Choice Promise™ is offered exclusively to Hunter Douglas Gallery Dealers. If you don’t like your new window treatments after a 21 day trial period, Hunter Douglas offers us the one-time opportunity to replace your shades with a product of your choice (of equal or lesser value) until 40 days following installation. Be sure to contact your salesperson between 21 and 40 days after installation so we can arrange replacement.. t be purchased through TWDW.
What if I didn’t purchase my Hunter Douglas window treatments from you? Can you still help me with a repair?
- “We’re here to help! If your window treatment is still covered under warranty, you may bring it into one of our showrooms for repair. A shipping fee of $0 will apply. If your window treatment is out of warranty, we can still repair it. A shipping fee of $30 and a $100 labor fee will apply. If your window treatment is hard to reach or is inaccessible to you for any reason, one of our installers can come to take it down for a $100 trip fee each way.”
What if there’s an issue with my PowerView products?
- We ask that all clients that have purchased PowerView products allow our installers to have access to their PowerView home via the app for the first few months. We oftentimes can make repairs to your PowerView shades remotely. If our installer no longer has access to your PowerView home via the app, you will need to share it with them once they arrive so they can access the products.
- To complete your warranty registration online, visit Hunter Douglas Warranty Registration page.
- If you received a warranty registration card with your shipment, you can also either text the image with the camera icon to 71403.
- Or you can visit the website and enter the code shown under the camera icon. If you have any issues entering your code, you can select “Use your model number or product name” at the bottom of the screen to manually enter your information.
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My new Hunter Douglas window treatments were just installed. How do I complete my warranty registration?
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What if my window treatments were installed incorrectly?
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What if my product needs repaired?
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What if I don’t like my new window treatments?
Our team will fix it! In the rare event that your product was measured incorrectly, we will replace it at no charge. If there was a mistake made during installation, we will also reinstall it for no extra charge. Mistakes happen and we appreciate your patience!
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My new Hunter Douglas window treatments were just installed. How do I complete my warranty registration?
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What if my window treatments were installed incorrectly?
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What if my product needs repaired?
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What if I don’t like my new window treatments?
- Contact us as soon as possible. The Well Dressed window offers free in-home service for the first 90 days after installation. After that, a $150 trip fee is required for a service for up to two shades. Each additional shade is $25 each.
- Our team may require photos and/or videos of the product issue prior to arrival to ensure proper diagnosis. Additional costs will incur if more than one visit is required.
- Additional costs apply for windows located 12’ or higher or are greater than 96” wide. Temporary shades can be supplied for an additional cost in the case of a shade needing to be taken down for repair.
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My new Hunter Douglas window treatments were just installed. How do I complete my warranty registration?
+
What if my window treatments were installed incorrectly?
+
What if my product needs repaired?
+
What if I don’t like my new window treatments?
- Although TWDW does not offer credits or refunds for custom window treatments, to ensure your satisfaction, our team will offer replacement products for 50% off. This offer is only valid for 7 days after installation and replacement products must be purchased through TWDW.
- Right Choice Promise™ is offered exclusively to Hunter Douglas Gallery Dealers. If you don’t like your new window treatments after a 21 day trial period, Hunter Douglas offers us the one-time opportunity to replace your shades with a product of your choice (of equal or lesser value) until 40 days following installation. Be sure to contact your salesperson between 21 and 40 days after installation and we’ll arrange this.
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My new Hunter Douglas window treatments were just installed. How do I complete my warranty registration?
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What if my window treatments were installed incorrectly?
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What if my product needs repaired?
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What if I don’t like my new window treatments?
Here are some FAQs related to the Hunter Douglas Warranty. If you still can't find the answer you're looking for, please don't hesitate to contact us!
To schedule repairs, contact us using the form found here.
have questions?
Schedule an in-home consultation where our designers will bring samples of products & fabrics to your home to fit your unique needs.
Schedule an In-Home Consultation
Visit our showroom to view the complete line of custom window treatments including blinds, shades, shutters, and drapes.