Shades or blinds not working right? We can help.
Window treatments get used every day, and sometimes a cord, motor or bracket needs attention. Our installers repair blinds and shades, including Hunter Douglas products you bought somewhere else, and help with PowerView® Automation when shades stop doing what you expect.
Common problems we fix.
Not sure what's wrong? Describe it in your own words, and send a photo if you can. We'll figure it out.
- A shade or blind that won't raise, lower or stay put
- A shade that hangs crooked or uneven
- Blinds or vanes that won't tilt or open
- Motorized shades that stopped responding
- PowerView® App, remote, scene or schedule setup
- Shades or brackets that need re-hanging or adjusting
From first call to fixed.
- 01
Tell us what's going on
Send the form below or call your nearest showroom. A photo of the problem and the label on the headrail help us come prepared.
- 02
Quick help first
Many PowerView® issues can be solved over the phone or remotely, with no trip fee.
- 03
A service visit
If it needs hands-on work, we schedule a visit with one of our experienced installers.
- 04
An honest answer
We fix it, check whether the warranty covers it, or tell you plainly when a replacement makes more sense.
Trip fee
For blinds older than 6 months there is a $150 base trip fee. Additional fees may apply for higher ladder work, power options or programming issues. We'll explain any charges before we start.
Tell us what's happening.
We reply within one business day. Prefer to talk? Call your nearest showroom.
- Champaign-Urbana(217) 305-5113
- Bloomington-Normal(309) 275-3165
- Chicagoland(708) 478-8250
- Greater Nashville(629) 271-7706
- Northwest Indiana(219) 385-5715
Repair FAQ
Do you repair Hunter Douglas products you didn't sell?
Yes. We repair Hunter Douglas window treatments even if they were bought somewhere else. Tell us the product and its age, and send a photo if you can.
Is there a trip fee?
For blinds older than 6 months there is a $150 base trip fee. Additional fees may apply for higher ladder work, power options or programming issues. We'll explain any charges before we start.
Will the warranty cover my repair?
Hunter Douglas products carry the Hunter Douglas Lifetime Limited Warranty. Coverage depends on the product, its age and what went wrong, so we'll check for you and let you know what's covered.
My motorized shades stopped working. What should I try first?
Call us before anything else. Many PowerView® Automation issues, from a dead battery to a lost schedule, can be sorted out over the phone or remotely, with no trip fee.
Do you repair other brands?
We specialize in Hunter Douglas. Tell us the brand on the request form and we'll let you know honestly whether we can help.
How quickly will I hear back?
We reply within one business day to talk through the problem and set up a time.
You learn most about a company when something goes wrong. We purchased 2 Hunter-Douglas blinds this past spring and one broke after 3 months. Bridget from The Well-Dressed Window responded promptly to our needs and convinced Hunter-Douglas to remake the blind at no charge to us. The new one works perfectly. We are very appreciative that Bridget advocated for us.
We had a broken blind with some other issues (installed by another company). I called TWDW and they were very responsive & eager to help us out. Within a few days our blinds were fixed. They gave us valuable feedback and a plan moving forward. Great people, very kind! We will definitely continue to use them.
The folks at The Well Dressed Window went above and beyond to help us find necessary replacement parts for our blinds. Taylor and Tina both went out of their way to get new parts for our Hunter Douglas blinds, both times at no cost. If I need window coverings in the future, they’ll get my business.
We love the product - Hunter Douglas SkyLift shades that Well Dressed Window installed a few years ago - they look great and gently block the sunlight when it's too strong..... And the service is also terrific! Staff associate Nolan changed the batteries in the lift motor and he couldn't have been more professional and smart - the motor is hidden away but he found it and video'd it so that next time the process will go even more smoothly! A-1 service!!!
Bridget and Greg of The Well Dressed Window came out and helped us choose the perfect honeycomb shade for our bedroom. When things were not perfect, they came back and fixed all problems including providing us with a new sliding door shade at no cost to us. Before Bridget and Greg, we worked with Bridget's parents, who were also wonderful people. We feel like family and will always use The Well Dressed Window for our window treatments. We highly recommend them. You will be happy, guaranteed!
My two story house has exclusively Hunter Douglas blinds. I used the Well Dressed Window for any repairs under the lifetime warranty. The staff is always easy to work with and professional. I will be bringing any future window treatment business here.
I had a wonderful experience with the well dressed window! They have amazing customer service, and wonderful staff. They did an amazing job on my skylight blinds and did a great job getting it installed and upgraded to the solar powered blinds. They respond quickly when I call. I recommend this team for all of your hunter Douglas blind needs.
The Vignette® Modern Roman Shades exceeded our expectations. They add a touch of elegance to the entire room. The fabric Bridget helped me pick out looks perfect in our space. Greg and Nolan installed them quickly and neatly. They helped me install the app and provided me with all the instructions on maintenance and care. Working with Bridget was a great experience. Highly recommended The Well Dressed Window!
Time for something new?
If a repair doesn't make sense, our designers will bring new options to your home, free of charge.
